Return and Refund Policies

At AgriFresh Online (AgriFresh), we are committed to delivering fresh, high-quality fruits and vegetables. If you receive damaged or incorrect items, we offer a quick replacement service to ensure your satisfaction.

1. Eligibility for Replacement

Replacement requests are accepted only in the following cases:

• Damaged items at the time of delivery
• Poor quality or spoiled products
• Wrong items delivered

Requests must be raised within 2 hours of delivery with supporting details or images where applicable.

2. Non-Eligible Cases

Replacements will not be provided for:

• Items damaged due to improper handling or storage by the customer
• Requests made after the allowed time window

3. Replacement Process

• Once a valid replacement request is received, we will process and deliver the replacement as quickly as possible
• Typically, replacements are delivered within 2–4 hours of receiving the complaint (subject to availability and location)
• Our team will coordinate directly with you for a smooth and fast replacement

4. How to Request a Replacement