Privacy Policy

Policies

AgriFresh Online (also referred to as “AgriFresh”, “we”, “our”, or “us”) operates the website https://agrifresh.online and the AgriFresh mobile application, which is currently under development and will soon be available on the Google Play Store.

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or mobile application.

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1. Information We Collect

We may collect the following types of information:

• Personal details such as name, email address, phone number
• Delivery address and location details
• Order and transaction details
• Technical information such as IP address, device type, browser type, and cookies

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2. Payment Information (Including Cash on Delivery)

AgriFresh.Online offers multiple payment options including online payments and Cash on Delivery (COD).

All online payments are processed through secure and authorized third-party payment gateway providers, supporting UPI, debit cards, credit cards, net banking, and other digital payment methods.

We do not collect, store, or process sensitive payment information such as card numbers, CVV, PINs, or banking credentials on our servers. Payment transactions are handled directly by the respective payment gateway providers in accordance with applicable security standards and regulations.

For Cash on Delivery (COD) orders, we may collect and use limited information such as your name, phone number, delivery address, and order details solely for order verification, delivery, and fulfillment purposes.

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3. How We Use Your Information

• Process orders and arrange delivery
• Communicate order status, updates, and support responses
• Improve our website, app, and services
• Comply with legal, regulatory, or governmental requirements

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4. Information Sharing

We may share limited information with:

• Delivery and logistics partners (including for COD order fulfillment)
• Payment gateway and technology service providers
• Legal or government authorities when required by law

We do not sell or rent your personal data to third parties.

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5. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience, analyze website/app usage, and improve functionality. You may disable cookies through your browser settings if you prefer.

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6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, misuse, loss, or disclosure.

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7. Your Rights

You may request access, correction, or deletion of your personal information by contacting us using the details below.

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8. Account deletion

Users can request the deletion of specific personal data without deleting their account by contacting our support team or by submitting a data deletion request through our official request page. Upon verification, the requested data is deleted in accordance with applicable laws, while the user account remains active.

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8. Contact Information